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FAQs

1. How do I place an order?
Select your product options, add to cart, and complete checkout. A confirmation email will be sent after payment.

2. What payment methods are accepted?
We accept major credit/debit cards and selected e-wallets. See Terms & Conditions.

3. What are the processing and delivery times?
Orders are shipped in about 5 business days; delivery takes around 14 days. See Delivery Policy.

4. Do you ship internationally?
Yes, to regions supported by Chunghwa Post. Customs duties and taxes are paid by the buyer. See Delivery Policy.

5. When will pre-order items ship?
Actual delivery depends on supplier production, customs, and logistics. Mixed orders ship when pre-order items are ready. See Delivery Policy.

6. Can I return or exchange my order?
Returns are accepted within 7 days of receipt (some exclusions apply). Details in Return & Refund Policy.

7. What if my order is lost or damaged?
Contact us within 3 days of receipt for assistance as outlined in our Delivery Policy.

8. Why haven’t I received order emails?
Check your spam folder and verify your email address. Contact customer service if the issue persists.

9. Is order tracking available?
Tracking numbers are provided via email/SMS after shipment. See Delivery Policy.

10. Can I change my address or cancel my order?
Contact us promptly before shipment. After dispatch, follow the Return & Refund Policy.

11. Do you issue invoices?
Yes, invoices are issued in compliance with local tax regulations. Contact us for company details if needed.

12. How do you use my personal data?
We handle data according to our Privacy Policy and never sell personal information.

13. How are prices and currencies handled?
Displayed currencies are for reference; checkout currency prevails. See Terms & Conditions.

14. Can I split shipping for in-stock and pre-order items?
Orders ship together by default. To receive in-stock items earlier, please place separate orders. See Delivery Policy.

15. How can I contact customer service?
Email: studio2barkley@gmail.com Phone: +886-6-3506923